FULL LIFE BAKERY – THE WELLNESS OVEN

Refund, Delivery, Pickup & Chargeback Policy 

1. All Sales Are Final

Due to the perishable nature of our products and in compliance with Florida food safety regulations, to the fullest extent permitted by law, ALL SALES ARE FINAL.

Once an order has been picked up or delivered, no refunds, returns, exchanges, credits, or chargebacks will be issued or honored, under any circumstances.

2. Pickup Orders

All items purchased for pickup are final sale.

• Customers are responsible for inspecting their order at the time of pickup.
• Once an order leaves our possession, it is considered accepted.
• No refunds, replacements, or chargebacks will be issued after pickup.

3. Delivery Orders — Acceptance at Delivery

All delivered orders are considered accepted upon delivery.

• Customers are required to inspect their order immediately at the time of delivery.
• Our delivery packaging clearly instructs customers to check the cake upon receipt.
• Any damage, defect, or concern must be reported immediately at the time of delivery and in the presence of the delivery driver.

If no claim is made at that moment:

• The order is considered successfully delivered and accepted
• The sale becomes final
• No refunds, replacements, or chargebacks will be issued

4. Delivery Without Recipient Present

If a delivery is completed and no one is present to receive the order, and the order is left at the delivery location (including but not limited to porch, table, chair, or any outside area), the order is considered successfully delivered and accepted.

In such cases:

• Responsibility transfers to the customer upon delivery
• The sale is final
• No refunds, replacements, or chargebacks will be issued

5. Packing Errors — Limited to Immediate Delivery Inspection

All pickup orders are final upon pickup.
No claims for missing or incorrect items will be accepted after pickup.

For delivery orders only, customers must inspect their order at the exact moment of delivery.

• Any missing or incorrect item due to a packing error must be reported immediately, at the time of delivery, and in the presence of the delivery driver.
• If no claim is made at that moment, the order is considered accepted and final.

Once a delivery is completed and accepted, no claims for missing items will be accepted, and no refunds, replacements, or chargebacks will be issued.

This section applies only to immediate, verifiable packing errors at delivery and does not apply to product condition, quality, taste, or temperature after acceptance.

Acceptance of delivery constitutes confirmation that all items are present and correct.

6. Product Condition, Temperature & Perishable Items

We take pride in proper preparation, handling, and packaging of all products.

• Products may be delivered cool, partially thawed, or at ambient temperature, depending on the item.
• All products are safe to consume when delivered as intended and when handled according to storage instructions.
• Once an order is delivered or picked up and accepted, including deliveries completed when no recipient is present , FULL LIFE BAKERY – The Wellness Oven is not responsible for changes in product condition due to time, temperature, or handling outside our control.

7. Gifts & Third-Party Recipients

Customers sending orders as gifts are responsible for ensuring that the recipient is:

• Aware of the delivery
• Available to receive the order

FULL LIFE BAKERY – The Wellness Oven is not responsible for:

• Orders left unattended
• Delays in opening or storing delivered items
• Improper storage after delivery

All gift deliveries are final sale.

8. Shipping (Dry Mixes — Future Availability)

Shipping will apply only to dry mix products when this service becomes available.

Once an order has been shipped, it is considered final sale.

Any shipping-related issue (such as carrier damage or missing items) must be reported within 24 hours of delivery, with supporting documentation as required.

If a shipping issue is verified, FULL LIFE BAKERY – The Wellness Oven may offer a replacement at its sole discretion. Refunds are not guaranteed.

This section applies only to shipping-related issues and does not apply to:

• Product taste or preference
• Minor packaging imperfections
• Issues resulting from storage or handling after delivery

9. Chargebacks & Payment Disputes

By placing an order, the customer expressly agrees that:

• This policy governs the transaction and may be used as evidence in the event of a payment dispute.
• Pickup and delivery constitute successful fulfillment
• All pickup and delivered items are non-refundable
• Initiating a chargeback for a completed pickup or delivery violates this policy
• We reserve the right to:
• Contest all chargebacks using delivery confirmation or timestamps or photos, and policy acceptance.
• Permanently refuse service to customers who initiate fraudulent or policy-violating disputes

10. Policy Acceptance

By completing a purchase, the customer acknowledges, understands, and agrees to this Refund, Delivery, Pickup & Chargeback Policy in full.