What is the deadline to reschedule, edit, or cancel an order?
If the order's "Ships On" date (as outlined in your confirmation email) is 3 or more days away, you can cancel your own order.
To cancel an order that is shipping in less than 3 days, or to edit / reschedule an order, you must submit a request to our customer care team. Please include your order number for faster service.
Because we make all food items per order, we are unable to guarantee the changes to orders set to ship within 3 days of your first request. We are experiencing a high surge in orders, which can make it very difficult for us to pull an order that has already entered our production and fulfillment process.
If your inquiry is received less than 3 days of your order shipping, or if your order is placed within 3 days of the scheduled ship date, we will do everything in our power to accommodate your request. In some cases, changes or cancellations will not be possible due to reasons out of our control, such as production and shipping schedules.
If you need to edit the delivery address once your order has shipped, a $19 address change processing fee will apply to your order. Once an address modification is requested, the carrier requires one business day to process the change, which may delay the package. Full Life Bakery, your “Wellness Oven” is not responsible for delays in transit caused by address modification.
There are no returns, modifications, or cancellations allowed on any items once shipped.
I can’t select the delivery date I need for my order
We at Full Life Bakery, your “Wellness Oven” make every food item to order. Our shop has specific ship schedules and inventory limits to meet the weekly production structures. Due to this, if our shop is experiencing high volumes, your desired delivery date may no longer be available.
We recommend placing your order in advance when possible. We provide the option to request a delivery date up to 8 weeks in advance at checkout.
COVID Delivery Wait Times: Wait time may be due to the current high demand of products, or in some cases, we may have temporarily paused shipping operations.
How far in advance should I place my order?
While some items are very perishable, a majority of Full Life Bakery, your “Wellness Oven” products have good shelf lives either on the counter, in the fridge or in the freezer. Due to potential production delays (especially during high order volume times, like the holidays) and events completely out of our control like thunderstorms, blizzards, etc. that can affect delivery, we highly recommend having your items arrive at least 1-2 days prior to when you need them.
Please reach out to our customer support team at email@example.com if you have any questions.
How will I know when my order has shipped?
Once you place an order with us you'll receive an email confirmation that will include a link to your order status page. This information will update as your order is prepared and eventually shipped. Additionally, you'll receive email notifications from us providing updates, such as "Your order has shipped" and "Your order has been delivered." The emails will include tracking information so you can follow your deliciousness on its journey from food shop to your door.
If you can't find that email or the tracking information, you can view your order history by logging in to your account page. From here you can click on any order to view the tracking information.
Depending on the shipping method and perishability of the item, it is normal for tracking information to not show movement until the late evening prior to your estimated delivery date. If there appears to be an issue with your delivery, please speak to us via live chat on the main page or email us at firstname.lastname@example.org for immediate support.
Is it safe to order during the COVID-19 outbreak?
We certainly understand your concern in light of the global outbreak of COVID-19. We’d like to shed some light on what we are doing to keep customers safe as we work alongside the global community in the containment of this crisis.
Not only do we follow strict local public health guidelines year-round, but during this crucial time, we have implemented heightened sanitizing practices in our shop and fulfillment facilities. Additional deep cleaning and hand washing processes are in place, employees who are showing signs of sickness are required to stay home and we are working closely with our local health departments to ensure that additional measures are being taken as required. Our #1 mission is to ensure the wellbeing of our staff and our customers.
Additionally, we wanted to share with you some helpful information directly from the CDC “Coronaviruses are generally thought to be spread from person-to-person through respiratory droplets. Currently there is no evidence to support transmission of COVID-19 associated with food.”
We at the Full Life Bakery, your “Wellness Oven” family continue to monitor and take all precautions in this rapidly changing situation. As of now, we are continuing to deliver packages as scheduled. Should this change, you will hear an update directly from us. We are thankful that we are able to help our customers explore tastes from their past or have always wanted to experience. We hope to bring you and your loved ones some comfort through food delivered right to your doorstep during this trying time.
Please contact us at email@example.com if you need additional assistance, we're happy to help!
More Information about COVID-19 Related Delays
We have experience at Full Life Bakery your “Wellness Oven” slight delays in orders that are currently fulfilling, due to the expected disruptions in supply chains affecting all industries during the COVID-19 pandemic. We at Full Life Bakery your “Wellness Oven” continue to operate following the safest of standard to ship our food nationwide, but some supplies & packaging (necessary for cross-country shipping of food) have longer lead times than usual. Therefore, some orders may, not all the time, ship 1-5 days later than planned.
In addition, carriers are experiencing higher than normal volumes. We're receiving reports of packages being delayed at different FedEx, UPS and USPS hubs around the country. It’s important to us that customers' orders arrive as close to the chosen delivery date as possible, therefore we are taking precaution, arranging for some orders to deliver 1-2 days early in case of any delays. Please read our shipping policies.
We greatly appreciate your patience and understanding during these unprecedented times. The Full Life Bakery, your “Wellness Oven” team is working around the clock with to ensure that you receive your order as close to your desired delivery date as possible. For up to date shipping details, we encourage you to view your order status on your Full Life Bakery, your “Wellness Oven” Account by clicking on My Orders and viewing the ship and delivery date noted on your order. Or, please contact our Customer Support team with specific questions—we are here to help!
Do I have to serve my items the same day they arrive?
No, you don't have to serve them the same day. We strongly recommend you request order to arrive 1-2 days prior to when you need them.
All of the products we showcase have been made and packed with the intention of letting you choose between serving them immediately or storing them for a later date. Just follow the instructions included in your box, most products will remain fresh in your fridge or freezer for a few days, up to a several months.
If I request a specific delivery date should I expect my item on that day?
We do everything in our power to have your order arrive on the delivery date that you have chosen. Occasionally, items can experience delays due to bad weather or other unforeseen events. We are not responsible for delays in transit caused by high package volume, weather, mechanical error, strikes, natural disasters, terrorism safety control, inaccurate shipping information or carrier drop-off policies.
For this reason, we strongly recommend you request items to arrive 1-2 days before you really need them.
All of the products we showcase have been made and packed with the intention of letting you choose between serving them immediately or storing them for a later date. Just follow the instructions included in your box, most products will remain fresh in your fridge or freezer for a few days, up to several month.
My order was sent to the wrong address!
If you need to update an address, or change a delivery date please contact firstname.lastname@example.org at least 2 business days before the order is set to ship. We kindly ask customers to give Full Life Bakery, your “Wellness Oven” time to act upon your request, for this reason 2 full business days is required and we cannot guarantee address changes if a request is made closer to the ship date than this.
Full Life Bakery, your “Wellness Oven” is not responsible for refunds or replacements of orders with incomplete, invalid, or incorrect addresses. The customer is responsible for checking their confirmation email at the time of placing their order. Additionally, we are not responsible for packages sent to recipients who are not available to accept packages on the delivery date. We are not able to reship packages that are returned to us by the carrier. Please take this into consideration when selecting your shipping address for an order.