Full Life Bakery – “The Wellness Oven”

Order Changes, Rescheduling & Cancellations

Because our products are made to order and produced in limited batches, changes to orders are time-sensitive.

Before Production Begins

If your order’s scheduled ship or delivery date is more than 3 days away, you may request a cancellation or modification by contacting our Customer Care team. Please include your order number for faster assistance.

Orders Shipping or Delivering Within 3 Days

If your order is scheduled to ship or be delivered within 3 days, or was placed within that timeframe, we cannot guarantee that changes, cancellations, or rescheduling will be possible.

Once an order has entered production or fulfillment:

• Modifications may no longer be possible
• Cancellation requests may be declined
• Production and logistics schedules may prevent changes

We will make reasonable efforts to assist, but availability is not guaranteed.

Address Changes After Shipment

If a delivery address change is requested after an order has shipped:

• A $19 address-change processing fee will apply
• Carriers typically require one business day to process address changes
• Delivery delays may occur

Full Life Bakery – The Wellness Oven is not responsible for delays caused by address changes requested after shipment.

Final Sale Policy

Due to the perishable nature of our products:

• All orders are final sale once shipped
• No returns, cancellations, modifications, or refunds are permitted after shipment
• Responsibility transfers to the carrier once the order leaves our facility

I Can’t Select the Delivery Date I Need

We operate on small-batch production schedules with weekly capacity limits.

If your preferred delivery date is unavailable, it may be due to:

• High order volume
• Production limits
• Temporary pauses in shipping operations

We recommend placing orders as early as possible. Customers may request delivery dates up to 8 weeks in advance, subject to availability.

How Far in Advance Should I Place My Order?

We strongly recommend scheduling delivery 1–2 days before you need the items, especially for events or time-sensitive occasions.

Many of our products:

• Have excellent shelf life
• Can be refrigerated or frozen upon arrival

This buffer helps protect against:

• Production delays
• Carrier delays
• Weather-related disruptions

Order Confirmation & Shipping Notifications

After placing an order, you will receive:

1. An order confirmation email
2. Status updates as your order is prepared
3. A shipping confirmation email once the order is handed to the carrier
4. A delivery confirmation email once delivery is completed

For shipped orders, tracking information will be provided.
Tracking activity may not update until shortly before the estimated delivery date—this is normal.

Customers can also view order details and tracking by logging into their account and reviewing Order History.

Delivery Timing & Carrier Responsibility

Delivery dates shown at checkout are estimates, not guarantees.

Once an order has shipped, Full Life Bakery – The Wellness Oven is not responsible for delays caused by:

• Weather conditions
• High carrier volume
• Mechanical or operational carrier issues
• Labor disruptions
• Natural disasters
• Security or safety controls
• Inaccurate or incomplete address information

Orders may occasionally arrive earlier or later than expected due to carrier operations.

Serving & Storage After Delivery

You are not required to serve items the day they arrive.

Each product is packed with flexibility in mind. Follow the storage and handling instructions included with your order:

• Many items remain fresh for several days when refrigerated
• Some items may be frozen for longer-term storage

Incorrect or Incomplete Shipping Address

Customers are responsible for verifying that all shipping information is correct at checkout and in their order confirmation email.

Full Life Bakery – The Wellness Oven is not responsible for:

• Orders sent to incorrect or incomplete addresses
• Packages delivered when the recipient is unavailable
• Packages returned to us by the carrier due to address issues

Returned packages cannot be reshipped or refunded.

Policy Acceptance

By placing an order, customers acknowledge and agree to:

• Production-based order limitations
• Final-sale terms
• Carrier responsibility once shipped
• Delivery timing estimates