RETURN/REFUND POLICIES

Damaged Deliveries: Immediate Attention for Fresh Concerns

At Full Life Gourmet Bakery, we strive to ensure every delivery reflects the high quality of our baked goods. If your items arrive in less than perfect condition, it's imperative to act immediately to enable us to effectively address your concerns.

  • Immediate Notification Required: Upon noticing any damage at the time of delivery, immediately inform our Customer Support team by calling 855-330-8890, with the delivery personnel present. Subsequently, email us at support@fullifegourmetbakery.com with your order number and a detailed description of the issue.
Evidence of Damage: While the delivery personnel is present, take and attach photos that show:
  • The specific area of concern on the damaged item.
  • Both the exterior and interior of the packaging, highlighting the damage.
  • Comprehensive views of the product — from both the side and above — within its protective wrapping.
  • The condition of the packaging or box upon arrival.

This procedure must be followed in the presence of the delivery personnel to enable us to offer the most effective resolution, including a prompt redelivery or refund, if applicable. We regret that we cannot process claims for items left unattended at the doorstep due to the uncertainty of conditions between delivery and discovery.

Missing or Incorrect Items: Ensuring Perfection in Every Parcel

Should your delivery be incomplete or contain incorrect items, immediate action is essential. Notify our Customer Support team by calling 855-330-8890 in the presence of the delivery personnel. Provide your order number and details about the missing or incorrect items. Additionally, email us at support@fullifegourmetbakery.com with your order number and a comprehensive description of the issue to ensure proper tracking and replacement of the baked goods. Our commitment to correcting your order will commence without delay.

Orders Arrived Thawed or Warmer Than Expected: Guarding the Gourmet Goodness

We are committed to delivering your order in optimal condition. If you have any concerns regarding the temperature or state of your products upon arrival, it is crucial to immediately address these with our delivery personnel still on-site. Contact us by calling 855-330-8890, with the delivery personnel present, to report the issue. For proper assessment and tracking, also email us at support@fullifegourmetbakery.com with your order number and a detailed description of the concern. While we are not responsible for temperature-related damages to items left unattended at the doorstep, your satisfaction is our priority, and we will thoroughly review each case.

Gift Orders and Return Policy

Gift Deliveries: Ensure the gift recipient is aware and prepared to receive the perishable items. Immediate inspection upon delivery, with the delivery personnel present, is crucial for promptly addressing any issues.

Our Return Commitment: Given the perishable nature of our products, all sales are final. However, should there be an immediate concern with your order upon delivery, we are dedicated to working towards a swift and satisfactory resolution. Contact us with the delivery personnel as your witness to discuss any issues.

Together, we ensure your Full Life Gourmet Bakery experience is as delightful as our flavors.