RETURN/REFUND POLICIES

All Sales Are Final

Due to the perishable nature of our products and in compliance with food safety regulations, ALL SALES ARE FINAL.

This applies to:

  • Pickup orders
  • Local delivery orders
  • Shipped items

Once an order has been picked up, delivered, or shipped, it is considered accepted, and no refunds, returns, exchanges, credits, or chargebacks will be issued, except as expressly outlined below.

Pickup Orders — Final Sale

All items purchased for pickup are final sale.

Customers are responsible for inspecting their order at the time of pickup.
Once an order leaves our possession, it is considered accepted.

No refunds, replacements, or chargebacks will be accepted after pickup.

Delivery Orders — Immediate Inspection Required

We take great care to ensure every delivery meets our quality standards.

Damaged, Incorrect, or Missing Items

Any concern must be addressed immediately at the time of delivery, with the delivery personnel present.

Required steps:

  1. Notify Customer Support immediately by calling 855-330-8890 while the delivery personnel is present.

  2. Email support@fullifebakery.com with:

  • Order number
  • Clear description of the issue
  • Photos taken at delivery, including:

      1. The specific area of concern\

      2. Exterior and interior of the packaging

      3. Side and top views of the product

      4. Condition of the box or container

If no issue is reported at the time of delivery, the order is considered successfully delivered, accepted, and final.

Unattended Deliveries & Gated Access

If:

  • No one is present to receive the order, or
  • Access to the delivery location is denied, the order will be delivered at the gate or designated access point, and delivery will be considered completed and accepted at that moment.

Once delivery is completed:

  • Responsibility transfers to the customer
  • The sale is final
  • No refunds, replacements, or chargebacks will be issued

We cannot process claims for items left unattended due to the uncertainty of conditions after delivery.

Product Temperature & Condition

Our products may arrive cool, partially thawed, or at ambient temperature depending on the item and conditions.

All products are safe when delivered as intended and handled according to storage instructions.

Once an order is delivered or picked up, FULL LIFE GOURMET BAKERY is not responsible for changes in product condition due to time, temperature, or handling outside our control.

Gift Orders

Customers sending gifts are responsible for ensuring the recipient:

  • Is aware of the delivery
  • Is available to receive the order

Immediate inspection at delivery, with the delivery personnel present, is required for any concerns.

All gift orders are final sale once delivered.

Shipping Orders (Dry Mixes)

When shipping is applicable:

  • Orders are final sale once shipped
  • Responsibility for transit rests with the carrier
  • We are not responsible for damage, delays, or loss caused by the carrier

Any shipping-related issue (such as carrier damage or missing items) must be reported within 48 hours of deliverywith supporting documentation.
Any resolution, if offered, is at our sole discretion.

Our Commitment

We are committed to quality, transparency, and professionalism.
Clear policies allow us to focus on what we do best — delivering exceptional, wellness-focused baked goods.

Thank you for choosing Full Life Gourmet Bakery.