SHIPPING

Where does my order ship from?

Products on Full Life Bakery, your “Wellness Oven” are handmade by us, packed and shipped from our very own shops or facilities to be enjoyed by customers nationwide.

Due to the nature of what we do here at Full Life Bakery, your “Wellness Oven”, our focus will never be on a large operation producing thousands of products to sit in a distribution facility. We want to guarantee that our customers always receive fresh product.

Can I ship to a PO Box, or are there delivery restrictions?

Unfortunately, we're not able to ship to P.O. Boxes.

Full Life Bakery, your “Wellness Oven” ships to residential addresses, businesses, venues, apartment buildings. We do not recommend shipping to USPS facilities, UPS or FedEx distribution centers.

If you are shipping your order to a hotel, venue or other public center such as a hospital, make sure to include the name of the recipient, as well as the hotel/venue name in the address. We encourage you to let the destination know that a perishable shipment is on the way so they are aware. Full Life Bakery, your “Wellness Oven” is not responsible for packages that are refused by venues.

If you are shipping to a business, please be aware of the business hours of the building. FedEx and UPS deliver between 8am and 8pm, and while carriers do their best to deliver commercial packages during business hours, Full Life Bakery, your “Wellness Oven” cannot guarantee a time of delivery during a window of limited business hours.

FedEx Delivery Manager and UPS MyChoice, two resources that allow you to schedule your delivery times, are only available for residential addresses (not commercial).

Does Full Life Bakery, your “Wellness Oven” ship overseas?

At the moment, we ship to the domestic United States only. We cannot ship to PO Boxes.

Unfortunately, at this time we do not ship to Puerto Rico.

How long will it take to receive a shipment?

Full Life Bakery, your “Wellness Oven” items are either handcrafted when you order or produced in limited quantities, and shipped directly from our shops. Delivery times and shipping costs vary depending on what carrier is being used and the postal code. This information can all be found at checkout, after you enter your shipping address.

Regarding delivery wait times: The next available delivery date shown at checkout may be a few days or weeks away because we have hit an order limit and all of our previous dates and are no longer available for new orders for that delivery date. Wait time may be due to the current high demand of products, or in some cases, we may have temporarily paused shipping operations. 

 (This is just an example, rates may be different from actual)

Please refer to the product details page when you place your order for estimated delivery dates. In some cases, a shipping upgrade may be required to ensure your package is delivered on the date you need it. Once your item has been handed off to a shipping carrier you will receive an email from us with your tracking information.

How is my food packed and shipped?

Just as each one of our Full Life Bakery, your “Wellness Oven” cakes are different, so too is every food packing!  Every item on Full Life Bakery, your “Wellness Oven” is handmade, packed and shipped specific to that's items needs to ensure the freshest, most delicious food arrives at your door.

You can read the Instructions / Storage section on our product page to find out whether an item if it requires prep (i.e., ships frozen and/or deconstructed) or is ready to enjoy upon delivery. If you have additional questions about a specific product, just contact our Food Concierge team at support@fullifebakery.com – and our team, who is very familiar with the packaging practices will gladly respond. 

Why can't I ship Full Life Bakery, your “Wellness Oven” fresh produce products to my address?

At Full Life Bakery, your “Wellness Oven”, we want everyone to be able to enjoy the best food America has to offer. However, due to Arizona and California agriculture laws, we are unable to ship fresh produce to these states.

Any orders shipping to these states will be cancelled and refunded. We sincerely apologize for the inconvenience.

For more information on the exterior quarantines placed into effect by the Arizona Department of Agriculture and the California Department of Food and Agriculture please refer to the information below:

Arizona Department of Agriculture Exterior Quarantines

California Department of Food and Agriculture Exterior Quarantines

California Department of Food and Agriculture Domestic Produce Import Fact Sheet

Do I have to be home to sign for the package when it's delivered?

We don't require a signature for delivery on most of our packages. That said, we do recommend opening your package soon after delivery to properly store any items that require refrigeration. Full Life Bakery, your “Wellness Oven” is not responsible for packages reported damaged due to a delay in opening and/or not properly storing the package’s contents upon delivery. It is at the discretion of the driver to ring the doorbell upon delivery, and due to COVID-19, additional precautions are being taken for the safety of both parties. 

The decision to leave an unattended package at your front door is solely up to the discretion of the driver. If your order is delivering to an office or communal living space, carriers may deliver the package to your front desk or mailroom. If the driver feels it is safe to leave the package, then they will do so. We are not responsible for missed deliveries, sometimes resulting in a damaged product, because no one was home and the driver felt it was unsafe to leave it.

Once your package is in the shipping carrier's hands we have no control over the time they will deliver it. But, the good news is that both FedEx, UPS and USPS give you the ability to schedule your delivery times for all of your residential packages!

I need my package delivered by a specific time, how can I arrange this?

Once your package is in the shipping carrier's hands we have no control over the time they will deliver it. But, the good news is that both FedEx, UPS or USPS give you the ability to schedule your delivery times for all of your residential packages!

If you know that you are not going to be home and are worried about them not leaving your package at your door, we strongly encourage you to schedule your delivery window directly with FedEx or UPS. Their Delivery Manager platforms are flexible and allow you to schedule the delivery of your package within a short time-frame to ensure you will never miss a package at your home again.

Once you receive your tracking email from us letting you know that your package has shipped, go to one of the below links to schedule a delivery time or a pick-up location/time that works for you:

Packages Shipped Via FedEx: Sign up for FedEx Delivery Manager

Packages Shipped Via UPS: Sign up for UPS My Choice

Why won't the driver just leave the package at my door?

Full Life Bakery, your “Wellness Oven” does not require a signature for the delivery of most of its packages. The decision to leave an unattended package at your front door is solely up to the discretion of the driver. If the driver feels it is safe to leave the package, then they will do so. If you live in a residential community, carriers may deliver your package to a mailroom or front desk. Full Life Bakery, your “Wellness Oven” is not responsible for missed deliveries because no one was home and the driver felt it was unsafe to leave it, or, if the package does require a signature and no one was home to sign.

If you plan to be away for the day of delivery, we encourage customers to arrange for someone to pick up the package and freeze or refrigerate the items as recommended. 

It is at the discretion of the driver to ring the doorbell upon delivery, and due to COVID-19, additional precautions are being taken for the safety of both parties. 

My order was not delivered on the scheduled arrival date

While Full Life Bakery, your “Wellness Oven” does everything in our power to ensure your order delivers exactly when scheduled, in some instances early or late delivery may occur. Delivery dates provided to Full Life Bakery, your “Wellness Oven” customers are estimated due to reasons beyond our control.

Once an order has shipped from our shops, Full Life Bakery, your “Wellness Oven” is not responsible for delays in transit caused by high package volume, weather, mechanical error, strikes, natural disasters, terrorism safety control, inaccurate shipping information, or the service policies of our carriers. Your order may arrive earlier than expected due to shorter than anticipated transit time(s). We schedule our packages to ship in accordance with the delivery date selected, based on the standard arrival window provided by FedEx, UPS or USPS. 

Delays may also occur due to inaccurate shipping information provided by the customer. Full Life Bakery, your “Wellness Oven” is not responsible for packages that are delayed in transit due to incorrect or incomplete shipping information.

Full Life Bakery, your “Wellness Oven” offers Saturday deliveries for the convenience of our customers, however weekend delivery can be limited or unavailable in rural areas. Due to this, we are unable to accommodate all Saturday deliveries; your delivery date may be subject to change if your address is in a limited service area.