Clear Policies for Fresh Food, Finished Cakes, and Baking Mixes

Due to the nature of our food products, including fresh baked goods, prepared items, and packaged Cake & Muffin Baking Mixes, all sales are final once an order has been picked up, delivered, or shipped.

This policy applies to:

• Local pickup orders.
• Local delivery orders.
• Shipped Cake & Muffin Baking Mix orders.
• Gift orders.
• Custom, prepared, or made-to-order items.

Full Life Gourmet Bakery reserves the right to dispute improper chargebacks using order records, fulfillment details, pickup confirmation, delivery confirmation, shipping confirmation, tracking information, photos, and customer communication records when available.

Finished cakes are not shipped. Finished cakes are available only for local pickup or local delivery within our service area.

If an order includes a finished cake, the customer must select a local pickup or local delivery option at checkout.

Because finished cakes are fresh food products and may be prepared specifically for each order, they are final sale once picked up or delivered.

All items purchased for pickup are final sale once picked up.

Customers are responsible for inspecting their order at the time of pickup. Once an order leaves our possession, it is considered accepted.

After pickup, Full Life Gourmet Bakery does not offer refunds, replacements, exchanges, cancellations, store credits, or chargeback acceptance for the order.

We take great care to ensure every local delivery meets our quality standards.

If there is a concern with a local delivery order, including a damaged, incorrect, or missing item, the concern must be reported immediately at the time of delivery, while the delivery personnel is still present.

To report a concern, the customer must:

1. Call Customer Support immediately at 855-330-8890 while the delivery personnel is present.
2. Email support@fullifebakery.com with the order number, a clear description of the issue, and supporting photos.

Supporting photos should include:

• Photos taken at the time of delivery.
• Photos of the specific area of concern.
• Photos of the exterior and interior packaging.
• Side and top views of the product.
• Photos showing the condition of the box, container, or delivery packaging.

If no issue is reported at the time of delivery, the order is considered successfully delivered, accepted, and final.

After delivery is completed, Full Life Gourmet Bakery does not offer refunds, replacements, exchanges, cancellations, store credits, or chargeback acceptance for the order.

Customers are responsible for making sure someone is available to receive a local delivery order.

If no one is present to receive the order, or if access to the delivery location is denied, the order may be delivered at the gate, lobby, front desk, designated access point, or another location reasonably available to the delivery personnel.

Once delivery is completed:

• Responsibility transfers to the customer.
• The order is considered delivered and accepted.
• The sale is final.
• No refunds, replacements, exchanges, cancellations, store credits, or chargeback acceptance will be provided.

Full Life Gourmet Bakery cannot process claims for items left unattended because we cannot verify storage conditions, temperature exposure, handling, tampering, or product condition after delivery.

Our products may arrive cool, partially thawed, or at ambient temperature depending on the product, delivery conditions, and handling requirements.

Products should be handled according to the storage instructions provided.

Once an order has been delivered or picked up, Full Life Gourmet Bakery is not responsible for changes in product condition caused by time, temperature, storage, handling, transportation, or conditions outside our control.

Customers sending gift orders are responsible for making sure the recipient:

• Is aware of the delivery.
• Is available to receive the order.
• Has the correct delivery address and contact information.
• Understands that immediate inspection is required for any delivery concern.

All gift orders are final sale once picked up, delivered, or shipped.

If no issue is reported at the time of local delivery, the gift order is considered successfully delivered, accepted, and final.

Full Life Gourmet Bakery currently ships Cake & Muffin Baking Mixes. Finished cakes are not shipped.

All shipped orders are final sale once shipped. Once a shipped order has been handed to the carrier, responsibility for transit rests with the carrier.

Full Life Gourmet Bakery is not responsible for shipping issues caused by:

• Carrier delays.
• Weather conditions.
• High package volume.
• Carrier handling.
• Carrier mis-scans.
• Failed delivery attempts.
• Packages left unattended after delivery.
• Incorrect or incomplete shipping information provided by the customer.
• Address changes requested after shipment.
• Loss, damage, or delay caused by UPS, FedEx, USPS, or another carrier.

Any shipping-related concern, including carrier damage or a missing package, must be reported within 48 hours of delivery with supporting documentation.

Supporting documentation may include:

• Order number.
• Tracking number.
• Photos of the shipping box.
• Photos of the product packaging.
• Photos of the damaged item, if applicable.
• Carrier delivery confirmation or notice.

Any resolution, if offered, is at the sole discretion of Full Life Gourmet Bakery. Refunds, replacements, exchanges, or credits are not guaranteed.

The final-sale policy applies once an order has been picked up, delivered, or shipped.

If an order has not yet been picked up, delivered, or shipped, Full Life Gourmet Bakery may review cancellation requests on a case-by-case basis.

If Full Life Gourmet Bakery is unable to fulfill or ship an eligible order within the stated processing or shipping time frame, we may contact the customer with an updated estimated fulfillment or shipping date.

If an order has not yet shipped and we are unable to fulfill it, Full Life Gourmet Bakery may cancel the order and issue a refund for the unshipped item.

Customers are responsible for providing accurate order, delivery, billing, and shipping information at checkout.

Full Life Gourmet Bakery is not responsible for issues caused by incorrect or incomplete customer information, including:

• Wrong shipping address.
• Missing apartment, suite, or unit number.
• Incorrect delivery address.
• Incorrect phone number.
• Incorrect email address.
• Recipient unavailable at delivery.
• Gated access restrictions.
• Carrier inability to complete delivery.

Customers should review their order confirmation email immediately after checkout and contact us as soon as possible if any information is incorrect.