Política de reembolso

My item(s) arrived damaged. What do I do?

We’re so sorry to hear this! Please contact our Customer Support team a support@fullifebakery.com within 48 hours of delivery with your order number as well as details and photos of the damage or defect. Please share photos that include: 

  • A photo of the area of concern.
  • A photo of the outside box and from the inside showing the damage product.
  • Two full shots of the product (from the side and overhead) inside the plastic wrap.
  • A shot of the packaging/box

We understand that sometimes items get damaged and we will work to resolve the situation quickly. In most cases, we will reship your order at the next available ship date.

My order is missing something or contains the wrong item(s)

Sorry to hear that! Please contact our Customer Support team by sending an email to support@fullifebakery.com within 48 hours of delivery. Please include your order number, the name of the product and tell us about the damage or defect.

We will do our very best to pack your order perfectly. We understand that sometimes mistakes are made and we will work to resolve your issue as quickly as possible.

My order arrived thawed or warmer than expected

We at FULL LIFE BAKERY your “WELLNESS OVEN” take enormous pride in making sure that your order is packaged properly and shipped at the appropriate speed so it arrives to your doorstep in good condition and safe to consume. While we regularly conduct test shipments and adjust shipping speeds or packaging according to the season to mitigate the risk of shipping fresh and frozen foods, occasionally packages are affected by conditions beyond our control, such as extreme seasonal temperatures.

All of our items are shelf stable with the 5 to 7 day period although they can be refrigerated upon arrival to extend the freshness of the product or frozen if desire for longer. In most cases, it is normal for our frozen products to partially or fully thaw in transit. Our products that require refrigeration are safe to enjoy as long as they arrive cool to the touch. You can read the storage & prep section on each product page to learn more about how it should arrive and how it should be stored upon arrival.

If you have additional questions about the condition of your order, or you believe that your order is not safe to consume, please contact our Customer Support team at support@fullifebakery.com within 48 hours of delivery. FULL LIFE BAKERY your “WELLNESS OVEN” is not responsible for orders that are damaged due to extreme seasonal temperatures, however we handle each inquiry on a case-by-case basis and are happy to assist you.

I sent my order as a gift and the recipient was not available or didn’t open the package in time

Customers are responsible for notifying their recipients that a perishable item is on the way, and for confirming that they are available to receive a package. You have the option to notify them by opting in to shipping email notifications at checkout, and providing the recipient's phone number for delivery questions. FULL LIFE BAKERY your “WELLNESS OVEN” is not responsible for packages reported damaged due to a delay in opening and properly storing the package’s contents upon delivery. In this circumstance, please contact our Customer Support team at support@fullifebakery.com and we will offer a resolution on a case-by-case basis.

I received my package as a gift and it arrived damaged or incorrect

We're so sorry for the trouble with your gift! We're here to help.

Please contact our Customer Support team at support@fullifebakery.com within 48 hours of delivery with the order number listed on your packing slip as well as details and photos of the damage, defect or wrong product. Please share photos that include: 

  • A photo of the area of concern.
  • A photo of the outside box and from the inside showing the damage product.
  • Two full shots of the product (from the side and overhead) inside the plastic wrap.
  • A shot of the packaging/box

We will work to resolve the situation quickly. For security reasons, we will contact the purchaser to notify them of the issue, and receive their authorization for any further activity on their FULL LIFE BAKERY your “WELLNESS OVEN” account. In most cases, we will be happy to reship your gift at the next available ship date.

What is your Return Policy?

All items are final sale. If an item arrives damaged or spoiled, our Customer Support team will work with you to determine an appropriate solution. Please reach out to our team at support@fullifebakery.com to resolve the issue within 48 hours of delivery.